Legal
Privacy Policy
Last updated: June 2026
PesaDesk ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our accounting and business management platform.
1. Information We Collect
We collect information you provide directly to us when you create an account, use our services, or contact support. This includes your name, email address, company name, TIN, and billing information. We also collect usage data such as log files, device information, and interaction data to improve the platform.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; process transactions; send you technical notices and support messages; respond to your comments and questions; and send you information about products and services. We do not sell your personal information to third parties.
3. Data Storage and Security
Your data is stored on secure servers protected by 256-bit SSL/TLS encryption. We implement industry-standard security measures including access controls, audit logging, and regular security reviews. Only authorised PesaDesk personnel may access customer data, and only when required for support purposes.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our platform, subject to confidentiality agreements. We may disclose your information where required by Tanzanian law or a valid court order.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. If you cancel your subscription, your data is retained for 90 days before permanent deletion. You may request early deletion by contacting support@pesadesk.com.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also request a copy of your data in a portable format. To exercise these rights, contact us at support@pesadesk.com. We will respond to all requests within 30 days.
7. Cookies
We use cookies and similar tracking technologies to operate our platform and improve your experience. See our Cookie Policy for details on the types of cookies we use and how to manage your preferences.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of PesaDesk after any changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at support@pesadesk.com or write to: PesaDesk, Dar es Salaam, Tanzania.